We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a refund policy under the following conditions.
Eligibility for Refunds
- Refund requests must be made within 14 days of receiving your order.
- The item must be unused, unopened, and in its original packaging.
- Items that are damaged due to misuse, improper storage, or normal wear and tear are not eligible for a refund.
- Refunds will be processed to the original payment method only.
Non-Refundable Items
Certain items cannot be returned or refunded for hygiene and safety reasons, including:
- Used or opened beauty and skincare products
- Clearance or final sale items
- Gift cards
How to Request a Refund
- Contact Us – Reach out to our customer service team with your order number and reason for the refund request.
- Return the Item – If your refund is approved, you will receive return instructions. You are responsible for return shipping costs unless the item was defective or incorrect.
- Refund Processing – Once we receive and inspect the returned item, we will process your refund within 5-7 business days. You will receive a confirmation email once the refund has been issued.
Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- If you still have not received your refund, contact our customer service team for further assistance.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund.
For any refund-related inquiries, please reach out to our customer service team.